SHIPPING POLICY

UK Standard Delivery

  • We usually ship orders with Royal Mail. 

  • You will be notified that your parcel has been dispatched when we have completed your magical creation.

  • Deliveries will usually be made within 3-5 working days after despatched [excluding Weekends] Please allow that at seasonal peak times this may be slightly longer.

  • Your order can be delivered anytime between 7 am and 7 pm.

  • If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

  • Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Additional Delivery Information

  • When you place an order, we suggest you have it delivered to a work address rather than a home address if you are not going to be in.

  • Your order will be dispatched via the most suitable carrier, depending on size, weight and destination. Details will be communicated to you once the order has been processed.

  • If you wish to order from outside of the UK, then please email julie@fabulousfairyfactory.co.uk for further information.

  • Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

  • Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

  • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

 

RETURNS POLICY

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Buyer must pay return postage unless waivered at our discretion.

 

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